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Frequently Asked Questions

General FAQ
What is my User ID?
What is my password?
I forgot my password, can you send it to me?
Why can't I log in?
How do I search for an ad?
What is "My List"? And, how do you use it?

Ad Placement FAQ

What are your ad rates?

How do I change the text in my ad?
Why doesn't my ad information show up in my preview?
How do I cancel my ad?
After I place my ad, why does my ad not immediately appear on the main page?
Why does my ad not come up when I search using the keywords search box?

Picture FAQ
Why am I getting a file to big or file size exceeded error?
How do I scan my picture?
How do I know how big my picture is in file size?
I want to edit my pictures, how do I do this?
What program should I use to edit, crop and re-size my pictures?


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What is my User ID?

Your User ID is the email address that you used when you registered. Be sure to use the full email address (you@youremail.com).

What is my password?
You picked your password when you registerd. Be sure to enter it EXACTLY the same way. Our passwords are case-sensitive (PaSSWord is not the same as password).

I forgot my password, can you send it to me?
We cannot send you your password, but we can send you a brand new one or if you entered a hint when you registered, we can give that to you. Go to our lost password page. It may take up to 30 minutes for your password to arrive in your email.

Why can't I log in?
There are several reasons why you aren't able to log in:
First, ensure that you are entering your entire email address and password correctly. If you are positive that you are entering your email address and password correctly and are being returned to the login page again, either your browser isn't accepting our cookie, or your browser is caching (remembering) the page and not refreshing it.

To correct these problems, verify that your browser and firewall are set to allow cookies. In Internet Explorer, this is done through your browser's Tools > Internet Options > click the Privacy tab and make sure that your settings are no higher than Medium-High. Also in the Internet Options, click the General tab and in the Temporary Internet Files, click Settings - in the "Check for newer versions of stored pages" section, click on "Every visit to the page."

You'll also have to make similar changes to your firewall software, if you have any.

Other things to try:

  • Look to see if you have our cookie stored in your >Windows > Cookies folder. Our cookie is from http://classifieds.rivieraradioclassifieds.com and is named "mdwac" - if the cookie information is blank, you aren't being logged in properly, if the cookie isn't there at all, your computer is blocking it somehow.

  • Try using another browser, like Netscape. (especially recommended if you use AOL)

How do I search for an ad?
In the left column of the page, find the category you want and select the search option. The browse option will show you all ads in that category.

What is "My List"? And, how do you use it?
As you browse through the ads on our site, use the "Add to My List" button that appears with every ad to put it on your list. Browse freely from page to page or section to section. We'll keep track of the ads you select, no matter where they're from. At any point, you can use the "View My List" button that appears at the top and bottom of most pages to look at the ads you've selected. For your convenience, the ads you've chosen will be presented in a "printer friendly" format. You can use the "Clear My List" button at any time to wipe your list clean and start over.

Does "My List" cost anything? No. It's completely free.

Does using "My List" obligate me to buy what's in the ads? Not at all. It's simply a tool we provide to make your use of our site easier and more convenient.

How long do the items stay on "My List?" Only until you leave our site. Your list is cleared automatically when you leave the classifieds.


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How do I change the text in my ad?
Click here to go to the User Center, log in and click the 'Edit or Renew Your Ads' option.

Why doesn't my ad information show up in my preview?
Your information has been saved, but may not appear for up to 10 minutes. Chances are good that you'll only need to wait a minute or two, but no more than 10 minutes. If your details do not show up after 10 minutes, please call us and report the problem.

How do I cancel my ad?
There is no way for you to manually cancel your own ad online. If you need to have your ad removed immediately, please email us with your ad ID# from your REGISTERED email address. Your request MUST come from the email account that you gave us when you registered, it should appear on your ad.

After I place my ad, why does my ad not immediately appear on the main page?
The main page of Riviera Radio Classifieds is updated every 60 minutes automatically. If you paid by credit card, your ad will appear on the main page in 60 minutes or less.

Why does my ad not come up when I search using the keywords search box?

The search option updates every 2 hours. If you ad is paid by a credit card, it is immediately put into the data base for searching. However, the keyword search will update with your information every 2 hours or less.

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How do I add pictures to my ad?
When placing or editing your ad, you'll see a section for photos that says, "Add a free picture." Use the "Browse" button to locate a jpg or gif image on your PC. Or come back and do this later.

Why does my picture look jagged or blown up?
When you submit a picture it should be no more than 400 pixels wide and no bigger than 50k in file size.

Why am I getting a file to big or file size exceeded error?
When you submit a picture it should be no more than 400 pixels wide and no bigger than 50k in file size. To check file size on a PC simply pull up your image using Internet or WIndows Explorer and right click and select properties. On a MAC click on the image once and hit command-i.

How do I scan my picture?
You will need to buy a scanner or go to a Kinkos or photo shop near you to scan the picture. The file type of your scan must be *.jpg or *.gif to be accepted by Riviera Radio Classifieds. After you scan your picture, be to make its size no larger than 400 pixels wide or tall. Also, saving it as a jpg file will most likely keep the file size small. 50kb is the file size maximum on Riviera Radio Classifieds.

How do I know how big my picture is in file size?
On a PC click on "My Computer" on your desktop. Navigate until you find the picture. Once you locate it click it just once. A preview of the image should appear in the left margin and the file size should be there too. This presumes you are running Windows 95/98 on your PC. On MAC, Locate the folder in which your file resides. List your files as text and look at the file size to the right.

I want to edit my pictures, how do I do this?
Log into the User Center, click 'Edit or Renew Your Ads' and select the ad with the image you want to change. In the Photo section, simply click the 'Browse' button and select your new image - this one will replace the original.

What program should I use to edit, crop and re-size my pictures?
The best photo program on the market is Adobe PhotoShop. Since most home users have no need for this program, many Choose a program from Jasc called Paint Shop Pro. This program can be found online in trial version at http://www.jasc.com

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